Candidates Complete Interview in Minutes, Not Days


A proven leader in the staffing industry, Cross Country Healthcare constantly seeks to raise the bar.

By staying focused on quality and ingenuity, the team strives to provide exceptional service, timely communication and flexible healthcare staffing solutions
“Our job at Cross Country Healthcare is to exceed our clients’ expectations. From the time a client gives us an assignment, speed and efficiency are paramount, but we have to balance that with a quality candidate experience. Innovation is key, and it’s one of the reasons we turned to Montage,” said Hank Drummond, Chief Clinical Officer.

Removing Friction and Delays

The Cross Country Healthcare team had a goal – make the process from candidate submission to placement as seamless as possible. The largest pain point - the phone screen. Delays in scheduling as Interview Services Managers (IVS) worked to contact candidates was common. In addition, there was no easy process for candidate renewals.

Looking to quickly engage candidates and streamline the process, the phone screen was replaced with Montage on-demand interviewing.

The team uses the on-demand video platform, but asks candidates to record their answers via audio. This allows nurses to complete the interview when it’s convenient for them, 24/7 – a huge advantage for those working off hours and long shifts.

For the Cross Country Healthcare team, they can structure the interview according to the requirements of the job – an interview for a critical care nurse will look different from that of a labor and delivery nurse. Questions are behavioral in nature, and the entire interview only takes 12-15 minutes to complete.

As interviews are completed, the IVS Manager can quickly prioritize the highest quality candidates. Top candidates are forwarded to the client’s nurse manager. They can review the interview at any time, from a computer or any mobile device, and accept the candidate on the spot.

The renewal process has been transformed. As a healthcare professional completes an assignment, they don’t have to start the application from scratch – their Montage interview is already on file.

The IVS Manager can forward that interview to a Nurse Manager, and the candidate is locked into a new placement within minutes.

Results and Expansion

Montage on-demand interview advantages

  • Convenient for candidate
  • No interview scheduling needed
  • Easy to configure to job requirementsNurse manager can review and make hiring decisions 24/7
  • Increased collaboration between IVS Manager and Nurse Manager

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Year Over Year Improvements

End-to-end baggage process

“As the market for nurses continues to tighten, Montage gives us a competitive advantage,” said Drummond. “A nurse is going to apply with multiple staffing firms – who can get back to that candidate the fastest? Montage helps us to put more people to work in a shorter amount of time. There’s no question that we’re going to expand into additional business units across Cross Country Staffing.”